Delivery Information uses Deutschepost  when shipping orders. This is priority regular international postal service. We insure all packages at no extra cost to you. On completion of an order our customers receive Deutschepost  tracking number which can be used to follow the progress of their parcels online. Please allow 36 hours for this service to become available.

Shipping and handling costs will be automatically added to your order total at the checkout.The average delivery time for most destinations is 7 to 9 business days for EU and 10-12 business days for USA. While delays are uncommon, on occasion there can be delays of up to 20 days. In this instance we are unable to assist and customers must contact their local POST OFFICE with tracking details to obtain information on their parcel.


Deutschepost  parcels must be signed for on delivery, in the instance that no-one is at the specified address to receive the parcel, a slip will be left that indicates an attempted delivery and the parcel must then be picked up in person by the customer. It is the responsibility of the customer to enquire about the amount of time their local post office will hold an unclaimed parcel before returning it to sender. We will not cover re-shipping costs and must recover this amount before we will send the order again.